Padu99 Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction & Scope of Privacy Policy

Padu99 is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy is designed to give you complete clarity on how we handle your personal data — from the moment you first visit Padu99 to every transaction you make and every gaming session you enjoy with us.

In the context of this policy, "personal data" refers to any information that can be used to identify you directly or indirectly — including your name, phone number, email address, IP address, and financial transaction details. "Padu99 Platform" encompasses the website padu99.best and all services operating under it.

Padu99 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means every aspect of how we collect, process, store, and share your data must have a lawful purpose, be carried out securely, and be subject to your rights as a data subject.

2 Types of Personal Data Collected

Padu99 collects various types of personal data depending on how you interact with our platform. Below is a detailed summary of the types of data we may collect:

Padu99 does not collect data beyond what is necessary to operate our platform. The principle of "data minimisation" — collecting only what is truly needed — guides every aspect of our data collection practices.

3 How Padu99 Collects Your Data

Your personal data is collected by Padu99 through several different channels throughout your interactions with our platform:

• Account Registration: When you register a Padu99 account, you provide us directly with basic information such as your name, phone number, and email address.
• Financial Transactions: Every time you make a deposit via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX, the transaction details are recorded for financial record-keeping and fraud prevention purposes.
• Platform Usage: The Padu99 system automatically records technical data such as IP addresses, device types, and gaming activity logs whenever you use the platform.
• Customer Support Interactions: When you contact the Padu99 support team via live chat, WhatsApp, or email, those communications are recorded for reference and service improvement purposes.
• Cookies & Similar Technologies: Padu99 uses cookies and similar tracking technologies to improve the user experience and better understand platform usage patterns. More details are provided in Section 7.
• Identity Verification: When required for KYC (Know Your Customer) compliance or large win verification, you may be asked to provide a copy of your identification document.

4 How Your Personal Data Is Used

Padu99 uses your personal data only for legitimate, stated purposes. Below are the primary ways your data is used in the operation of the Padu99 platform:

Padu99 will not use your data for any purpose other than those stated above without first obtaining your renewed consent.

5 Data Sharing with Third Parties

Padu99 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. This is a firm and unwavering commitment.

However, there are limited circumstances in which Padu99 may need to share your data with carefully selected third parties for operational purposes:

• Payment Processors: Payment service providers who process your transactions — including Malaysian e-wallet platforms such as Touch 'n Go, GrabPay, DuitNow, Boost, and ShopeePay, as well as FPX processors for Maybank2u and CIMB Clicks — receive only the minimum transaction information required to process your payment securely.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, and others receive only the minimum technical data necessary (such as game session IDs) to deliver games to you. They do not receive your full personal identification details.
• Legal Requirements: Padu99 may be required to disclose certain data to the relevant authorities when directed by Malaysian law or a valid court order.
• Fraud Prevention: In cases involving suspected fraud or illegal activity, Padu99 may share relevant information with law enforcement agencies.

All third parties working with Padu99 are contractually required to uphold data protection standards that are equivalent to, or higher than, Padu99's own standards.

6 Padu99 Data Security Measures

Padu99 continually invests in security infrastructure to ensure your personal data is always protected to the highest standard. Below are the key security measures we have in place:

• 256-bit SSL Encryption: All data communications between your device and Padu99's servers are encrypted using 256-bit SSL/TLS protocol. This ensures no third party can intercept or read your data in transit.
• Secure Servers: Padu99 member data is stored in data centres protected by strict physical access controls, intrusion detection systems, and round-the-clock monitoring year-round.
• Internal Access Controls: Only Padu99 staff with a legitimate business need are granted access to member data, and all such access is logged and monitored on a regular basis.
• Two-Factor Authentication: Padu99 offers two-factor authentication (2FA) that you can enable to protect your account from unauthorised access.
• Regular Security Audits: The Padu99 platform undergoes regular independent security audits to identify and address any vulnerabilities before they can be exploited.
• Incident Response Plan: Padu99 has clear procedures in place to respond to any data security breach, including notifying affected members within the timeframe required by law.

7 Cookies & Tracking Technologies

Padu99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the Padu99 website.

7.1 Types of Cookies Used

• Essential Cookies: Required for core Padu99 platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use Padu99 — pages visited, time spent, and errors encountered. This data is used to improve platform performance.
• Functional Cookies: Remembering your preferences — such as language and display settings — to deliver a more personalised experience on Padu99.

7.2 Cookie Controls

You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect certain functions of the Padu99 platform, including the ability to stay logged in during your gaming session.

8 Your Rights Over Personal Data

As a Padu99 member and Malaysian resident, you have several important rights regarding the personal data we hold about you. Padu99 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, contact the Padu99 privacy team at support@padu99.best, stating the right you wish to exercise along with your account details. We will respond within 14 business days.

9 Data Retention Period

Padu99 retains your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable Malaysian law.

• Active Account Data: For as long as your Padu99 account remains active, and for the period required after account closure to meet legal obligations.
• Financial Transaction Records: A minimum of seven years from the transaction date, in line with Malaysia's accounting and anti-money laundering legal requirements.
• Support Communication Logs: For three years from the date of your last interaction, for reference and service improvement purposes.
• Technical Data & Logs: Generally for 12 months, except for data related to active security investigations, which may be retained for a longer period.
• Marketing Data: Until you withdraw your consent to receive marketing communications from Padu99.

When data is no longer needed and there is no legal requirement to retain it, Padu99 will ensure it is deleted in a secure and irrecoverable manner.

10 Changes to This Privacy Policy

Padu99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. The "updated" date at the top of this document will always reflect the date of the latest version.

For significant changes — such as changes to how we use your data or new types of data we collect — Padu99 will provide you with clear notice via your registered email and/or a notice displayed on the platform at least 14 days before the changes take effect.

Your continued use of the Padu99 platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated policy. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.

We encourage you to review this Privacy Policy page periodically to stay informed about how Padu99 handles your personal data.

11 Contact Padu99 About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how Padu99 handles your personal data, please reach out to us through the following channels:

• Email: support@padu99.best (please include "Privacy Inquiry" in the email subject line)
• Live Chat: Available 24 hours a day, 7 days a week, directly on the Padu99 platform
• WhatsApp: Response within five minutes during operating hours

The Padu99 team will respond to all privacy-related enquiries within a reasonable timeframe — typically 3 to 5 business days for written requests. For more urgent matters, live chat is the fastest channel.